Templett FAQs & Help

AFTER PURCHASING YOUR ITEMS AND CHECKING OUT:

1. Go to your email inbox and look for the email from Templett.

2. Click the green 'Access Your Template' button to go to the Templett website and create an account.

3. Enter your details and log into your Templett account.

4. Your files will be there, ready to use.

PLEASE NOTE THESE FILES ARE NOT ON THE ETSY WEBSITE, THEY ARE ONLY AVAILABLE ON THE TEMPLETT WEBSITE, WHICH CAN ONLY BE ACCESSED WITH A COMPUTER OR LAPTOP - MOBILE EDITING IS NOT SUPPORTED. WE CANNOT EMAIL THE FILES TO YOU, THEY MUST BE ACCESSED AND DOWNLOADED FROM THE TEMPLETT WEBSITE.

AFTER PURCHASING YOUR ITEMS AND CHECKING OUT:

1. Go straight to www.templett.com and log in using your pre-existing account details. No need to wait for the access email, the files will link up to your account after purchasing (please allow up to 10 minutes).

IF YOU CHECKED OUT WITH YOUR ETSY ACCOUNT:

If you cannot find the email, please check your junk emails, as it can sometimes go there. If you definitely haven't received it after 10 minutes, please let us know and we can look into it for you.

IF YOU CHECKED OUT AS A GUEST:

If you cannot find the email, there may have been a typo or the wrong email address entered, so you will not receive the access email. The quickest way to fix this is to place a new order with the correct email address, then we can cancel the original order for you. Alternatively, you can tell us the email address you would like us to send the templates to, but it will be much quicker for you to just place a new order.

IF YOU LOGGED IN USING APPLE ID:

Unfortunately Apple ID uses a temporary email address that you will not be able to access. The quickest way to fix this is to place a new order with the correct email address, then we can cancel the original order for you. Alternatively, you can tell us the email address you would like us to send the templates to, but it will be much quicker for you to just place a new order. PAYING WITH APPLE PAY IS FINE AND YOUR ORDER WILL STILL PROCESS NORMALLY - this is different to an Apple ID log in.

IF YOU DO NOT HAVE ACCESS TO YOUR EMAIL ADDRESS ANYMORE:

The quickest way to fix this is to place a new order with the correct email address, then we can cancel the original order for you. Alternatively, you can tell us the email address you would like us to send the templates to, but it will be much quicker for you to just place a new order.

Please contact Templett directly for support with this issue, as we do not have any access to account or login information, so we are not able to help sorry.

LINE HEIGHT: Use this button to change the space between lines of text. You can increase the space or decrease it by dragging the slider up (increase the space) or down (decrease the space). DO NOT STRETCH A TEXT BOX DOWNWARDS OR UPWARDS - this will cause the text to stretch and distort.

LETTER SPACING: Use this button to change the space between each letter. You can increase the space or decrease it by dragging the slider up (increase the space) or down (decrease the space).

1. On the left side panel there's a tab called 'Elements'. Click the cloud icon to upload your image or drag it from your folder on your computer and drop it into the panel

2. Once uploaded, click on your image to insert it onto the template

TO RESIZE: click the scale icon in the top toolbar (fourth from the left) and drag the slider up or down.

TO CROP: click the crop icon in the top toolbar (second from the right, next to the bin).

You may need to play around with the cropping a few times to get the correct size.

Some (but not all) graphics colours can be changed. If you click on the image and the 'Filters' icon appears in the top toolbar, then you can change the colour (you can try this in the demo before purchasing).

Click on the Filters icon and a side panel will open on the right with all the filters. Drag the sliders up and down to make adjustments. 'Hue' will change the colour.

You may need to hide a layer from view if you are trying to use the layer underneath it and it's in your way.

To hide a layer, just click on the Layers icon in the right-side panel, then find the layer you wish to hide and toggle the eye off. Be sure to turn it back on before downloading your file.

There are 2 options to change the background colour.

OPTION 1:

1. Right-click on the template, then select 'Add BG Color' (make sure you have clicked onto the template and do not have a right side-panel open for text colour editing or font selection).

2. Click the grey box in the top toolbar, this will then open a side panel that will allow you to choose any colour for the background. 

OPTION 2:

1. Click the Layers icon in the right side panel.

2. Scroll right to the bottom of the layers and choose 'Add background' (if its currenly blank) or 'Background color' if it already has one selected.

2. Click the grey box in the top toolbar, this will then open a side panel that will allow you to choose any colour for the background. 

OPTION 1

OPTION 2

If you want to print onto coloured cardstock you can definitely do this - just be sure to delete the background colour off the file so it downloads with a transparent background.

Just be aware though, that home printers do not contain white ink, so it is not possible to print lighter colours onto dark cardstock (like a pastel blue onto navy cardstock). This will not work and the text will not show. You can only print darker colours onto light cardstock (like navy text onto pastel blue cardstock). If you want the look of a darker cardstock with light text, then we recommend just printing onto white cardstock and let your printer print the colours.

This option is only available when choosing PDF. Just be sure to have the 'Save Paper' option turned into the on position, and Templett will place as many files as possible per A4 or US letter size page.

FOR PRINTING FROM HOME:

We recommend downloading your file as a PDF for the best results.

FOR PROFESSIONAL PRINTING:

PRINTING WITH PAPER MINX:

Please download your file as a PDF, with bleed and trim marks turned on. Do not choose the 'Save Paper' option.

PRINTING ELSEWHERE:

All printing companies have different requirements, so please check with your chosen printing company if they prefer PDF or JPEG. They may also request a bleed and/or trim marks (PDF only).

FOR SENDING VIA TEXT MESSAGE OR EMAIL:

We recommend downloading your file as a JPEG (300dpi). This will give the smallest file size with the highest quality. PDF may be too large to send via email, so please always choose JPEG.

WHAT IS A BLEED AND DO I NEED IT?

It is an extra 3mm ( .25") that is added to the file, which is trimmed off. This is so there are no white edges left when the printed file is trimmed to size and any images or text that run off the edge have a clean cut. If you are printing from home, we recommend adding the bleed if any of your graphics or text run off the edge of the page. If they don't run off the page, then you don't really need to add the bleed. If you are printing professionally, please check with the company if they require a bleed.

WHAT ARE TRIM MARKS AND DO I NEED THEM?

Trim marks are small marks added to the corner of the file which show you where to cut. If you are printing from home, this makes it easier to cut your file in the right place and keep everything aligned properly. If you are printing professionally, please check with the company if they require them.

If this happens please just try refreshing your page and then downloading again.

If it is still not working, please try using Google Chrome.

Still not working? Please contact us on Etsy and we will take a look for you.

Yes we can! We are currently taking printing orders for invitations + matching cards.

Click here to read about the process.

Click here to purchase printed invitations.

FOR THE U.S:

If you want to print within the U.S, then we recommend printing through Prints of Love

You just need to download all files as single files with a bleed (either JPEG or PDF).

FOR AUSTRALIA:

For invitations we recommend us! But for signs, games,  favour tags etc. we recommend printing through Officeworks. 

FOR EVERYWHERE ELSE:

We recommend typing into Google "Invitation Printing" and your city / suburb to see what is available near you. We don't have any experience printing in other countries so unfortunately we are not able to make recommendations, but there should be plenty of places that can print our files.

No sorry, we are not able to just email the files to you. The templates are online on the Templett website, we do not keep PDF copies of them on our computer, so it is not possible for us to email them to you. The only way for you to access them is with a computer.

If you have purchased them and cannot get access to a computer, we will happily refund any orders that we can see have not been accessed. Just send us a message on Etsy to let us know.

Download the file as a JPEG (all other options turned off).

MAC USERS: You can use Airdrop or iMessage to send the JPEG from your computer to your phone. You can also attach it to an email and send it to yourself, then open the email attachment on your phone.

PC USERS: Attach the JPEG to an email and send it to yourself, then open the email attachment on your phone.

TEMPLATES: If you decide you do not want to use the file, we will happily offer a refund if you have not logged into Templett and accessed the file. Once the file has been accessed we are unable to offer any refunds.

PRINTING: We cannot offer any refunds once a printing order has been placed.

If you cannot see your templates, please try using Google Chrome web browser. For some reason this seems to work the best with the Templett website. Safari can sometimes have issues.

If you are already using Google Chrome, please try refreshing the page, this sometimes just reboots everything.

Please also make sure your computer has had an update in the last 5 years. If you are using a computer that has not been updated in over 5 years, Templett may not load properly.

If these options do not work, please contact us and send us a screenshot of your screen so we can assist you.

Screenshot on Windows:

Windows key + Print Screen key. Your screen will briefly go dim to indicate that you've just taken a screenshot, and the screenshot will be saved to the Pictures > Screenshots folder.

Screenshot on Mac:

Shift, Command and 4. The screenshot will be saved to the Desktop folder.